Frequently Asked Questions
Everything you need to know about SVR's dermatological skincare solutions.
Are SVR products suitable for sensitive skin?
Yes, SVR specializes in high-concentration dermatological actives formulated specifically for sensitive and reactive skin to ensure maximum tolerance and efficacy.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return request.
Do you test your products on animals?
No, SVR does not test any of its products or ingredients on animals, in compliance with European cosmetic regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which product is right for my skin concern?
You can use our online skin diagnostic tool or browse our collections categorized by skin concern, such as Sebiaclear for acne-prone skin or Cicavit+ for damaged skin.